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Privacy Policy - Bon Sejour Hill View Boutique Stay Ooty

​At Bon Sejour Ooty Hill View Resort & Hotel ("Bon Sejour", "we", "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit www.bonsejourooty.com, book a stay with us, or contact us.

1. Information We Collect

  • Information you give us: your name, email address, phone number, postal address, number of guests, stay dates, booking preferences and any special requests.

  • Payment information: payments are processed securely by our payment partner. We do not store your full card or bank details.

  • Usage information: IP address, device and browser type, approximate location, pages visited, links clicked and steps taken in our booking process. This is collected through cookies and similar technologies (see Section 5).

2. How We Use Your Information

  • To process reservations: confirm and manage your booking and provide the services you request.

  • To communicate with you: send booking confirmations, updates and replies to your enquiries. We send promotional messages only with your consent.

  • To improve our services: understand how visitors use our website so we can improve it and your booking experience.

  • To measure and improve our advertising: understand which ads and channels bring guests to us, and show relevant ads to people who have visited our website (see Section 5).

  • To keep things secure: prevent fraud and unauthorised access.

3. Legal Basis for Processing

  • Contract: to fulfil your booking with us.

  • Legitimate interests: to run, secure and improve our business and website.

  • Consent: for marketing messages and advertising cookies. You can withdraw consent at any time (see Section 8).

4. Data Sharing and Disclosure

         We do not sell your personal information. We share it only as follows:
 

  • Booking and payment partners: online reservations are processed through our booking engine partner, Stayflexi, and payments are handled securely by Razorpay.

  • Communication partners: if you contact us on WhatsApp, your messages are handled under WhatsApp's own privacy policy.

  • Analytics and advertising partners: Google and Meta (Facebook/Instagram), as described in Section 5.

  • Legal authorities: when required by law or to protect our rights.

    These partners process your information under their own privacy policies.

5. Cookies, Analytics and Advertising

We use cookies and similar technologies to understand how visitors use our website and to measure and improve our advertising. Specifically, we use:
 

  • Google Analytics (including Google signals) to understand website traffic and booking behaviour, including across our website and our booking engine.

  • Google Ads for conversion tracking and remarketing. This means we may show our ads to people who have visited our website, on Google Search, YouTube and partner websites.

  • Meta Pixel to measure and improve our ads on Facebook and Instagram, and to show our ads to people who have visited our website.

Google and Meta may use their own cookies to show you ads based on your past visits to our website. Where you provide your email address or phone number while booking, it may be shared with Google and Meta in a hashed (encrypted, unreadable) form, solely to measure the effectiveness of our advertising.
 

You can opt out at any time:
 

6. Data Security

We use reasonable security measures to protect your information, including encrypted connections and secure payment gateways. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Data Retention

We keep your personal information only as long as needed for the purposes described in this policy, or as required by law (for example, tax and accounting records).

8. Your Rights

  • Access: request a copy of the personal information we hold about you.

  • Correct: ask us to correct inaccurate or incomplete information.

  • Erase: ask us to delete your information, subject to legal obligations.

  • Object: opt out of certain processing, including marketing.

  • Withdraw consent: withdraw consent for marketing messages or advertising cookies at any time. This does not affect processing already carried out.

    To exercise any of these rights, email us at bonsejourooty@gmail.com.

9. Grievances

For any privacy concern or complaint, contact our Grievance Officer at bonsejourooty@gmail.com or +91-6380733142. We will respond within 30 days.

10. Third-Party Links

Our website contains links to other websites, such as our booking engine and social media pages. We are not responsible for their content or privacy practices.

11. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

Updated  2026

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